1. Acceptance of Terms

By accessing and using Ghostlytic ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use the Service.

2. Service Description

Ghostlytic provides competitive intelligence monitoring for local businesses. The Service tracks publicly available information about competitors within a specified geographic radius and delivers insights, alerts, and reports to subscribers.

We collect data from publicly accessible sources including but not limited to Google Business Profile, social media platforms, business directories, and other publicly available online information.

3. User Accounts

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use
Ensuring your account information remains current and accurate

4. Subscription and Fees

Ghostlytic offers subscription-based pricing tiers (Neighborhood, District, Region). By subscribing to our Service:

You agree to pay all fees associated with your chosen plan
Subscriptions automatically renew unless cancelled
You can upgrade, downgrade, or cancel your subscription at any time through your account settings
We offer a 14-day free trial for new customers (no credit card required)
All fees are non-refundable except as required by law or stated in our refund policy

5. Acceptable Use Policy

You agree not to use the Service to:

Violate any applicable laws or regulations
Infringe upon intellectual property rights of others
Harass, abuse, or harm other users or businesses
Distribute malware, spam, or unsolicited communications
Attempt to gain unauthorized access to our systems or other users' accounts
Use automated systems to access the Service without permission
Resell or redistribute our data without explicit written consent

6. Data Accuracy and Limitations

While we strive for accuracy, Ghostlytic makes no warranties regarding the completeness, accuracy, or timeliness of the data provided. The Service is intended for informational purposes only. Users should:

Verify critical information independently before making business decisions
Understand that data sources may have inherent delays or inaccuracies
Not rely solely on our Service for mission-critical business decisions

7. Intellectual Property

All content, features, and functionality of the Service, including but not limited to software, text, graphics, logos, and data compilations, are owned by Ghostlytic and protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes only.

8. Data Privacy and Security

We take data privacy seriously. Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using the Service, you consent to our data practices as described in the Privacy Policy.

9. Service Modifications and Termination

We reserve the right to:

Modify, suspend, or discontinue any aspect of the Service at any time
Change pricing with 30 days' notice to existing subscribers
Terminate or suspend accounts that violate these terms without prior notice
Refuse service to anyone for any reason at our discretion

10. Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Upon cancellation:

You will retain access to the Service until the end of your current billing period
No refunds will be issued for partial months except in cases of Service failure
We may offer prorated refunds at our discretion for extenuating circumstances

11. Limitation of Liability

To the maximum extent permitted by law, Ghostlytic shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from:

Your use or inability to use the Service
Unauthorized access to or alteration of your data
Any conduct or content of third parties
Errors, inaccuracies, or omissions in the data we provide

Our total liability to you for all claims related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Ghostlytic, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or related to your use of the Service or violation of these terms.

13. Dispute Resolution and Arbitration

Any disputes arising from these terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive your right to participate in class action lawsuits or class-wide arbitration.

14. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

15. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the modified terms.

16. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Contact Information

For questions about these Terms and Conditions, please contact us at:

Email: legal@ghostlytic.com
Mail: Ghostlytic Legal Department
[Address to be determined]